Client Compliant Resolution Committee
ASA Nigeria has a Client Compliant Resolution Committee, where our valued customer can share their view points, raise a complaint out of any grievance and seek for justice.
Who can complain:
Any customer facing service challenges or poor service delivery by ASHA MFB staff.
All complaints can be channelled through email via clientresolutions@ashamfb-nigeria.com or telephone 09152371694. All issues can also be escalated through any of our branches.
Client complaint procedure:
There are three modes of complaints in ASA Nigeria:
- Complaint by telephone
- Face to face complaint during group visits
- Written complaint through the Complain Box placed in every branch.
The delegated staff will look into the issue and report same to the committee for resolution
Email: spm-unit@asai-nigeria.com