Client Compliant Resolution Committee

ASA Nigeria has a Client Compliant Resolution Committee, where our valued customer can share their view points, raise a complaint out of any grievance and seek for justice.

Who can complain:

Any client who is facing a problem/injustice/delay in service/or unacceptable behaviour by ASA Nigeria staff.

Client complaint procedure:

There are three modes of complaints in ASA Nigeria:

  1. Complaint by telephone
  2. Face to face complaint during group visits
  3. Written complaint through the Complain Box placed in every branch.

The delegated staff will look into the issue and report same to the committee for resolution