Client Compliant Resolution Committee

ASA Nigeria has a Client Compliant Resolution Committee, where our valued customer can share their view points, raise a complaint out of any grievance and seek for justice.

Customer Complaint Channels:

Phone 0915 237 1694
WhatsApp0915 736 4503
Email clientsresolutions@ashamfb-nigeria.com
E-form

Click on the link to access the form: https://forms.office.com/Pages/ResponsePage.aspx?id=2bEvy000_kKwiP6AzXdJC-ChxyIH4I5Ir4GTz8dUQo1UQzAxSDRKM1NBMklSVTk1WEk2RktNQko1US4u

Or scan the QR code to access the form:

Who can complain:

Any customer facing service challenges or poor service delivery by ASHA MFB staff.

Client complaint procedure:

There are three modes of complaints in ASA Nigeria:

  1. Complaint by telephone
  2. Face to face complaint during group visits
  3. Written complaint through the Complain Box placed in every branch.

The delegated staff will look into the issue and report same to the committee for resolution